FAQs

How long is the winter season in Hakuba?

Officially most resorts open Dec. 1 and close at the end of "Golden week" (the first week of May). Snow conditions vary but are typically at their best from mid December to late March. It is possible to be ridding powder as early as late November and those bluebird days in April are perfect for cruisers, park and backcountry hikes.

How close is the lodge to the ski hills, bars and restaurants?

With Happo's main gondola less than a 5 minute walk and one of the main shuttle bus hubs right outside our front door, you've got easy access to all the resorts in the Hakuba valley! There are also plenty of restaurants, bars and all-important onsens nearby.

Is there an Onsen in the lodge?

No. However, there are a few within walking distance and over a dozen that can be reached by a short drive. If you don't have a car, sometimes you can arrange a ride from the lodge.

Do you have any discount lift tickets?

Yes. We have discounted tickets for Happo and goryu/47. These can be purchased from us at the lodge. Here's an example of the discount prices for Happo;

1 day ticket 4100yen
2 days straight ticket (including weekends) 7600yen
2 days straight (not including weekends) 6500yen

How can I rent gear?

We have some quality (but limited quantity) snowboard gear for rent at the lodge.

As well, there are many rental shops in Hakuba. One we recommend is 'Spicy sports'. They're nearby and have decent gear at reasonable prices.

Check out the link for more details; http://www.spicy.co.jp/english/concept.html

*If you're planning on renting during one of the peak times (Christmas, New years, Chinese New Years etc.), it's a good idea to reserve your gear in advance.

How can I arrange ski or snowboard lessons?

We can arrange lessons for you at the lodge or direct you towards Evergreen Outdoor Centre. They offer lessons as well as guiding services in both Japanese and English and are located near us. Check out the link for more details; http://www.evergreen-hakuba.com/ or call Evergreen at (0261)72-5150

Can I make International calls from the lodge?

Yes.

Do you have Internet?

Yes. We have high-speed fiber optic internet. You can use wireless or our desktop free of charge.

Do you have laundry?

Yes. It's It's free. For now, you have to hang dry in the drying room (this dries most things overnight). Dryer coming soon.

How do I pay?

After booking your room, we ask that you pay a 15% deposit. This can be paid by online credit card payment or buy bank remittance (furikomi). The rest can be paid in cash or by credit card on arrival.

* For our online payments we use Paypal. It's a reputable service that is very secure and easy to use (almost anything you buy on ebay for example uses this). If you choose this method, you'll receive a mail from Morino lodge that will connect you to the Paypal sight and walk you through the process. You don't have to register with Paypal to make a payment. There is a 3.4% service charge when paying by credit card.

Is there a cancellation charge?

Yes. The 15% deposit will be held in case of cancellation. For last-minute (day of) cancellations there is a 50% charge.

Can I get a pick up once in Hakuba?

Yes. Once you know your arrival time in Hakuba, notify us by email or phone or you can call us once you arrive. If you're coming by train, go to Hakuba station. If by bus, go to Happo bus terminal.

Do you have parking?

Yes. It's a big parking space and it's free.

Can I rent a car in Japan?

Yes. But be sure to get your international drivers license before you leave home. In most countries it's quite easy and cheap to get one! Below are a couple links to some of the bigger car rental agencies in Japan with some service in English.

Avis: http://www.avis-japan.com/jpn/reservation/reservation_e.shtml
Nippon Rent-a-Car: http://www.nipponrentacar.co.jp/english/index.html

How can I get money in Hakuba?

It is possible to withdraw cash from ATMs in Hakuba, but occasionally people do have problems using their international bank and credit cards and need to go to Nagano city to do so. The Japanese banking system is surprisingly behind the times, although this problem seems to get less and less every year. It's still a good idea to see what your bank at home says about it before you come.